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Retain Your Clients: A Roadmap to Effective, Ethical Client Service : Webinar Live | CLEwebinars.com
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 Export to Your Calendar 4/30/2019
When: Tuesday, April 30, 2019
Log-in: 12:45 PM | Program: 1:00 - 2:00 PM
Where: Webinar Simulive Replay

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You will access this CLE program through a third-party website, which will require a username and a password.
Please note that your MSBA login credentials will not work on that website.



CLE CREDITS: 1.0 ethics

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

This seminar uses clips from popular films to illustrate real-life client service dilemmas dramatized by fictional Hollywood characters. The film clips also serve as jumping-off points to discuss the best practices how real-life lawyers like you can ethically approach them. The program is designed to provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals.

You’ll also earn ethics credit while you learn to:

  • Apply best practices that will exceed client expectations
  • Eliminate the most common causes of client dissatisfaction
  • Deal effectively with all types of client complaints
  • Handle angry clients
  • And much more
REGISTRATION FEES
MSBA Standard Member: $65
CLE Club Members: $51
Non-Members: $80


Members of the judiciary are not eligible for free registration to this program. Please call the
MSBA at (207) 622-7554 with questions.

ABOUT THE SPEAKER
Roy Ginsburg is an attorney in Minneapolis, Minnesota with more than 30 years of experience practicing with large and small law firms, as well as serving as in-house counsel He is now a part-time solo practitioner with a national practice focusing on legal marketing ethics. For the past 10 years, Roy has also been a coach/consultant for individual attorneys and law firms in the areas of business development, practice management, and strategic and succession planning. In addition, he helps solo practitioners and small law firm owners sell their practices when approaching retirement.

WHAT IS A SIMULIVE REPLAY
A Simulive Replay is a pre-recorded presentation that is scheduled to replay at a certain time and date. The presenters of these programs are available during the replay to take your written questions. These programs must be watched at the scheduled time and date in order to receive credit.


QUESTIONS? CONTACT US!
1-877-622-7554.

Maine Bar Association 124 State St. Augusta, ME 04330