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Retain Your Clients: A Roadmap to Effective, Ethical Client Service: Webinar: Live |
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When: Friday, March 16, 2018
Log-in: 12:45 PM | Program: 1:00 - 2:00 PM
Where: Webinar: Live Replay (CLESeminars)

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CLE CREDITS: 1.0 ethics

Many lawyers forget that law is a service profession. Studies show that the most frequent reason for losing clients is poor service. And retaining clients in a volatile economy is crucial to your practice. So how do you make sure you’re providing the best service?

Using a series of classic Hollywood lawyer film clips as examples, this seminar will provide you with the tools you’ll need to consistently deliver exceptional service, retain and develop more business from current clients, and increase referrals.

You’ll also earn ethics credit while you learn to:

  • Apply best practices that will exceed client expectations
  • Eliminate the most common causes of client dissatisfaction
  • Deal effectively with all types of client complaints
  • Handle angry clients; and much more

MSBA Standard Member: $65
CLE Club Members: $51
Non-Members: $80

Members of the judiciary are not eligible for free registration to this program. Please call the
MSBA at (207) 622-7554 with questions.

Roy Ginsburg is an attorney in Minneapolis, Minnesota with more than 30 years of experience practicing with large and small law firms, as well as serving as in-house counsel  He is now a part-time solo practitioner with a national practice focusing on legal marketing ethics. For the past 10 years, Roy has also been a coach/consultant for individual attorneys and law firms in the areas of business development, practice management, and strategic and succession planning.

Please note that there are no refunds or cancellations for this webinar. If you are unable to attend on the scheduled date/time you will be sent a link to view a recording of the presentation, by If you view a recording on your own, you will earn self-study credits not live. 



Maine Bar Association 124 State St. Augusta, ME 04330